Here’s a question that comes up from time to time: What do I do if my employee starts crying? The person who cries also finds it difficult to manage their response and they often ask, “how can I express difficult emotions without getting tearful?”...
Last week we saw the passing of Madeleine Albright, 64th US Secretary of State and the first woman to serve in this position. Take a look at this video, where she captures in 2 minutes what it’s like to be an ambitious, driven woman in a world that wasn’t always...
Imagine you’re a pro basketball player, traveling to play for different teams each season, and then a global pandemic strikes, limiting your travel and effectively stopping your career. What do you do? Stop everything? Start a new career? Find a quiet corner and cry?...
“Between stimulus and response, there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.” – Viktor Frankl This quote is one of my favourites and it came to me in a coaching session today....
I’ve just come back from a week away in gorgeous Cape Town, working with a client at their annual conference. It was a beautiful event in a beautiful city and I absolutely loved it. However, the thought of coming back to an inbox with hundreds (if not thousands) of...
When I reflected on the strides my clients made last year relating to their leadership approach, impact, and business results, I noticed 3 key themes that directly impacted their business results. 1. Clarity When you have clarity, you can focus your communication, get...
Season 2 of leadership live is coming to an end with one final episode that celebrates a thrilling season of conversations, coaching sessions, and a few solos – 57 episodes in total! That’s something to celebrate. The big themes of the season are: Self-awareness...
“We’re not in the coffee business, serving people. We’re in the people business, serving coffee.” Howard Behar, Starbucks This is one of my favourite quotes and it comes from Starbucks. The Starbucks culture is all about people, providing a neighborhood meeting place...
Jeff Bezos tells this story of their early days at Amazon, when it was a small operation and they were working out of his garage. The team packed orders off cement floors on hands and knees. At one point, Bezos, bent-over and tired, looked up at his team and said, “I...
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